Returns

Should you need to send a device back to us, please take note of the following:

For the safety of our personnel and to protect the environment, statutory regulations require that we handle only devices that are accompanied by a certificate stating that the device is safe to handle (Declaration of Decontamination).

We regret we cannot handle the device unless such a declaration has been included!
(further inquiries: +49 2065 9609 0)

1. Where hazardous substances are involved, the device must be cleaned before it is sent back to us.

2. Please complete and sign the form entitled ‘Declaration of Decontamination’ and make sure it accompanies the device.

Please also ensure that the device is packed with care.

We apologize for any inconvenience caused, and thank you in advance for your cooperation.